Initially the manual should give you some guidance and help through the various section. However should you still have questions or discover an issue please use the AllSkEye website support forum (login will be required):
AllSkEye Website Support Forum
Troubleshooting
As with all troubleshooting, the more information I get the easier it is e.g. settings, logs, etc. To make it easier to transfer this information I have implemented an export function which will copy all important files to a folder of your choice from where you can easily attach them to an email. You can access this function form the 'Help/About' tab (see here for details).